Contact information

Contact Us

We are here to help. Whether you have questions regarding chair weight capacities, dimensions, upholstery materials, bedroom frame assembly, or need an update on your shipment, our dedicated customer support team is ready to assist you.

Get in Touch

  • Brand Name: Cocacocashop

  • Website: Cocacocashop.com

  • Store Address: 2413 Sloan St, Flint, MI 48504-4009, United States

  • Customer Support Phone: +1 810-423-0505

  • Customer Support Email: support@cocacocashop.com

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

  • Response Time: We strive to respond to all email inquiries within 1 to 2 business days.

Frequently Inquired Support Topics

To help address your inquiries quickly, here are common topics our support team handles:

  • Order Status & Tracking Scans: Tracking numbers are emailed automatically once parcels or freight pallets depart our fulfillment centers. Please allow 24 to 48 hours for carrier systems to update transit scans.

  • Assembly Guidance & Missing Hardware: If you need an assembly manual PDF or a replacement hardware pack for any seating or bedroom piece, please include your order number and part description in your message.

  • Transit Damage Inquiries: In the rare event an item arrives with damaged upholstery, bent hardware, or damaged wood finishes, please email us within 48 hours of delivery with photos of the exterior carton and damaged components so we can dispatch replacement parts promptly.